Terms & Conditions

1. Scope of Services: a. Paddington Dentistry offers a range of dental services, including but not limited to general dentistry, preventive care, restorative dentistry, cosmetic dentistry, orthodontics, and oral surgery. b. Our dental services are provided by qualified dentists and oral health professionals registered with AHPRA and are governed by the relevant laws and regulations of Australia.
2. Appointment and Cancellation Policy: a. To schedule an appointment, please contact our practice by phone or through our website. Appointments are subject to availability. b. If you need to cancel or reschedule your appointment, we kindly request a minimum of 24 hours' notice. Failure to provide sufficient notice may result in a cancellation fee. c. We reserve the right to reschedule or cancel appointments due to unforeseen circumstances. In such cases, we will make reasonable efforts to notify you and reschedule the appointment at your convenience.
3.  Patient Responsibilities: a. As a patient, it is your responsibility to provide accurate and up-to-date personal and medical information. b. Please arrive on time for your scheduled appointment to ensure we can provide the best possible care. Delays may result in a shortened appointment or rescheduling. c. Inform us of any changes to your medical history, medications, or allergies that may affect your dental treatment or health.
4. Treatment and Payment: a. The recommended treatment options and associated costs will be discussed with you prior to any procedure. It is your responsibility to understand and agree to the proposed treatment plan. b. Payment is due at the time of service. We accept cash, credit cards, and electronic fund transfers. Any outstanding balance may be subject to additional fees or collection actions. c. If you have dental insurance, it is your responsibility to provide accurate insurance information and to understand your coverage and any limitations or exclusions.
5. Privacy and Confidentiality: a. We are committed to protecting your privacy and maintaining the confidentiality of your personal and medical information in compliance with the Australian Privacy Principles. b. We will only collect, use, and disclose your personal information for the purpose of providing dental care, obtaining payment, and fulfilling our legal and regulatory obligations. c. Your personal information will not be shared with third parties without your consent, except as required by law.
6. Complaints and Feedback: a. If you have any concerns or complaints regarding our services, please bring them to our attention promptly. We value your feedback and will make every effort to address your concerns in a fair and timely manner. b. If you are unsatisfied with the resolution of your complaint, you may contact the Dental Board of Australia or the Health Care Complaints Commission.
7. Limitation of Liability: a. While we strive to provide high-quality dental care, Paddington Dentistry and its staff will not be held liable for any direct, indirect, incidental, or consequential damages resulting from the provision of our services. b. Our liability is limited to the extent permitted by the laws of Australia.
8. Amendments to Terms and Conditions: a. We reserve the right to modify or update these terms and conditions at any time. The revised version will be effective upon posting on our website or other means of notification. b. It is your responsibility to review these terms and conditions periodically for any changes.
9. Advertising and Promotions: a. Paddington Dentistry may engage in advertising and promotional activities to inform the public about our services, special offers, and events. b. The content of our advertisements, including any claims or representations, is provided for informational purposes only and should not be considered as professional advice or a guarantee of results. c. While we make reasonable efforts to ensure the accuracy and validity of the information in our advertisements, we do not accept liability for any reliance placed on such information. d. Any promotional offers or discounts are subject to specific terms and conditions, which will be clearly communicated at the time of the promotion. e. Paddington Dentistry reserves the right to modify or terminate any advertising or promotional activities at its discretion.
10. Treatment Feasibility and Pre-Assessment: a. It is important to note that not all dental treatments are suitable or feasible for every individual due to various factors, including but not limited to oral health condition, medical history, anatomical considerations, and personal circumstances. b. Before providing any dental treatment, a thorough pre-assessment will be conducted by our dental professionals to determine the suitability and feasibility of the proposed treatment for your specific situation. c. The pre-assessment may include a comprehensive examination, diagnostic tests, imaging, and discussions regarding your oral health goals and expectations. d. The purpose of the pre-assessment is to ensure that the recommended treatment aligns with your individual needs and circumstances and to discuss alternative treatment options if necessary. e. Please note that the pre-assessment process may involve additional charges, which will be communicated to you prior to the examination or as part of your treatment plan.
11. Complimentary Consultation: a. Paddington Dentistry may offer complimentary consultations to discuss potential treatment options and answer general questions regarding your oral health. b. It is important to understand that the complimentary consultation is associated with a payable service, such as a comprehensive examination or a specific treatment. c. The complimentary consultation cannot be booked or redeemed separately unless it has been arranged with us in advance. d. During the complimentary consultation, the dental professional will provide preliminary information and guidance, but a thorough examination and pre-assessment may be required to determine the full treatment plan and associated costs.
12. Payment for Dental Visits: a. Any dental visit to Paddington Dentistry is associated with payments unless there is another arrangement made prior to your attendance. b. It is your responsibility to be aware that our services are not provided free of charge, and fees will apply for the dental treatments and services received. c. If you have any specific payment-related inquiries or require alternative payment arrangements, please contact our practice in advance to discuss and make suitable arrangements.

By accessing our services, you acknowledge that you have read, understood, and agreed to the Terms and Conditions outlined above, including the provisions regarding advertising and promotions.